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Privacy Policy

Last updated: 5 November 2024

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1. Introduction

Shivganga Dugdhalay ("we", "us", "our") operates this website to sell milk and dairy products to customers. This Privacy Policy explains what personal information we collect when you use this website or place an order, how we use it, and the choices you have. By using this website or placing an order, you agree to the collection and use of information in line with this policy.

2. Information we collect

We collect information that you provide directly to us, including:

  • Contact details such as your name, phone number, email address and delivery address, provided when you place an order or contact us.
  • Order details, such as the products, quantities and delivery slot you choose.
  • Messages you send us through the contact form, email, phone or WhatsApp.
  • Payment-related information needed to process a transaction. Card, UPI and net-banking details are collected and processed by our payment gateway partner, not stored on our own servers.

We may also automatically collect limited technical information, such as your browser type, device type and pages visited, to help us keep the website working correctly.

3. How we use your information

We use the information we collect to:

  • Process and deliver your orders, including confirming delivery details by phone or SMS.
  • Respond to your questions, requests and complaints.
  • Send order-related updates, such as confirmation and delivery status.
  • Improve our products, website and delivery service.
  • Meet legal, tax and accounting obligations.

We do not use your personal information for purposes unrelated to these without asking for your consent first.

4. Sharing of information

We do not sell your personal information to third parties. We share information only where necessary, with:

  • Our delivery staff or delivery partners, so your order can reach you.
  • Our payment gateway provider, to process online payments securely.
  • Professional advisors (such as accountants) where needed for our legal or tax obligations.
  • Government or law enforcement authorities, where required by law.

5. Cookies & tracking

This website may use basic cookies or similar technologies to remember your preferences and understand how the site is used. You can control or disable cookies through your browser settings; doing so may affect some website features.

6. Data security

We take reasonable technical and organisational measures to protect your personal information against loss, misuse or unauthorised access. However, no method of transmission or storage over the internet is completely secure, and we cannot guarantee absolute security.

7. Data retention

We retain your personal information for as long as needed to fulfil the purposes described in this policy, including to meet legal, accounting or reporting requirements, after which it is deleted or anonymised.

8. Your rights

Depending on applicable law, you may have the right to:

  • Ask us what personal information we hold about you.
  • Ask us to correct inaccurate or incomplete information.
  • Ask us to delete your personal information, subject to any legal obligation to retain it.
  • Withdraw consent for uses of your information that are based on consent.

To exercise any of these rights, contact us using the details in Section 11 below.

9. Children's privacy

This website is intended for use by adults placing household orders. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.

10. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The updated version will be posted on this page with a revised "Last updated" date.

11. Grievance officer & contact

For any privacy-related questions, concerns or complaints, please contact: